Patient satisfaction is important for measuring health service delivery, utilization and thus improving quality of care provided. Worldwide, patients are increasingly dissatisfied with the commercialization of medical services, bureaucratic healthcare system, poor quality of healthcare and rotting patient- healthcare provider relationships. Satisfaction is an expression of the gap between the expected and perceived characteristics of service.
Real Time Impact Factor:
Author Name: Kizito Omona; Leticia Nakandi; Annet Beatrice Nambi; Fatuma Mayanja Nakayiza; Margaret Nanozi; Mary Matilda Namuli; Richard Zimbe
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Keywords: Patient satisfaction, Healthcare, Barriers, Facilitators, Quality of Care