Developments in the field of information and communication technologies have led to the disappearance of geographical boundaries, changing the promotion and marketing perspective, and economic activities to be realized with less costs. These developments has led to the use of different applications and new concepts also in tourism industry. One of them is “smart tourism”. With the smart tourism, new concepts such as “smart destination”, “smart city” and “smart hotel” have gained importance. With the development of the tourism industry, the number of the different type of hotel enterprises is increasing day by day and there is strong competition between businesses. Hotel enterprises are trying to use technological innovations in order to gain a competitive advantage. With using technology, hotel enterprises can offer faster, high quality and low cost services. Hotel enterprises using technological innovations are considered “Smart Hotel”. Therefore, in this research “smart hotel index” were prepared according to the preferred applications in hotel enterprises. Ten qualified (10) hotel enterprises operating in Bishkek were evaluated within the scope of the research by using smart hotel index. Hotel enterprises were ranked according to the eighteen (18) criteria collected under four (4) main headings. As a result of the research, the solutions are presented by identifying the problems encountered and the advantages of “smart hotel” applications to the hotel enterprises. Keywords: Tourism, Hotel Enterprises, Smart Hotel, Bishkek

Author Name: Erkan AKGÖZ – Kımbat ASANOVA – Aikanış AİDARBEK KYZY

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Keywords: Tourism, Hotel Enterprises, Smart Hotel, Bishkek

ISSN: 2757-8933

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