The main purpose of this paper is to determine front office emloyees’ organisational stres factors and investigate the effect of organisational stress factors on their motivation in hotel establishments. Also, the relationship between organizational stress and motivation, whether organizational stress factors differ according to demographic data, have been determined sub-objectives of this research. The data of this research has been collected from 420 front office employees who is working four and five star hotels, by using convenience sampling technique with the help of a survey that is adapted from the literature between June and October 2019. The surveys were filled by front office employees with face to face technique. The data which’s obtained, in addition to descriptive statistics, were analyzed with parametric tests such as factor and variance analysis, independent sample t-test, correlation and regression analysis and non-parametric Kruskal Wallis test. As a result of the study, it was found that there was a negative relationship between organizational stress and motivation; moreover it has been found that organizational stress factors of front office emloyees has an impact to motivation in hotel establishments. The most stressful factors were found to be stress factors arising from organizational policies and stress factors arising from interpersonal relations in the organization.

Author Name: Y. Çağrı Türkseven Zehra Eğe

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Keywords: Organizational Stressors, Motivation, Hotel Establishments, Front Office.

ISSN: 2757-8933

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