Une Revue de Littérature Quasi-Exhaustive sur le Concept de l’Insatisfaction-Client: Paradigme de non-confirmation des attentes, Déterminants, Antécédents et Conséquences du Modèle de Consumer Complaint Behaviour

Authors: GHAZOUANI Karima; ADIB Samah
Journal ISSN: 2665-7473
DOI: 10.5281/zenodo.5724832
Year: 2021

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https://citefactor.org/article/206860/une-revue-de-litte-rature-quasi-exhaustive-sur-le-concept-de-l-insatisfaction-client-paradigme-de-non-confirmation-des-attentes-de-terminants-ante-ce-dents-et-conse-quences-du-mode-le-de-consumer-complaint-behaviour

Une Revue de Littérature Quasi-Exhaustive sur le Concept de l’Insatisfaction-Client: Paradigme de non-confirmation des attentes, Déterminants, Antécédents et Conséquences du Modèle de Consumer Complaint Behaviour

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